Returns

Returns & Exchanges

Our return policy has changed effective July 5, 2022. Please see below for details. The Zero + Maria Cornejo online store accepts returns and exchanges on all non-Final Sale items that are sent for return within 10 days of order delivery. Items must be unworn and in re-sellable condition. Shoes will only be accepted if returned in their original box with all original packing material. All items must have their original tags attached.

All Sale Items, Sample Sale purchases, and Special Orders are Final Sale. Items marked "Final Sale" are not eligible for return or exchange. Returns of Final Sale items will be refused or returned at the customer's cost. Exceptions to this policy are offered on a discretionary basis, and must adhere to all other criteria of the full price return policy.

Returns shipped more than 10 days after order delivery date are subject to refusal or a restocking fee, or may be refunded in the form of store credit.

If the customer requests a shipper hold for pickup at an access point or other location, the 10 day return period will start from the date the order becomes available for pickup.

Purchases made at the Bleecker Street store are subject to the store return policy.

All Sale Items, Sample Sale purchases, and Special Orders are Final Sale. Items marked "Final Sale" are not eligible for return or exchange. Returns of Final Sale items will be refused or returned at the customer's cost. Exceptions to this policy are offered on a discretionary basis, and must adhere to all other criteria of the full price return policy.

Go to http://returns.zeromariacornejo.com/ and enter your order number and the email address used to place the order.

Follow the prompts to select items for return, and provide the reason for the return. You may also request an exchange if stock is available.

A UPS return label will be provided for eligible items. The cost of using this label is $10, and is deducted from your final refund.

Send your return within 10 days of the order delivery date.

Our physical stores are not able to process online returns. In-store purchases are subject to the store return policy.

New York customers, please contact us at online@zeromariacornejo.com to find out if your order is eligible for in-store return drop-off.

Our physical stores are not able to process online returns. New York customers, please contact us at online@zeromariacornejo.com to find out if your order is eligible for in-store return drop-off.

We offer FREE exchange shipping (for orders placed/delivered in the United States) on all full-priced merchandise. To make an exchange, please go to http://returns.zeromariacornejo.com/ and enter your order number and the email address used to place the order. Follow the prompts to select items for exchange, and a UPS return label will be provided. If you don't see the item you want to exchange as an option, please contact us at online@zeromariacornejo.com.